Refund Policy

At DAT Tools, we aim to ensure your complete satisfaction with every purchase. Please review our refund policy below:

1. Eligibility for Refunds:

   • We accept returns and offer refunds only for damaged or malfunctioning products.
   • To be eligible for a refund, please notify us within 7 days of receiving your order.
   • Products must be unused, in their original packaging, and accompanied by proof of purchase.
     
     

2. Submitting a Refund Request:

   • To initiate a refund request, please contact our customer support team at support@dattools.com.au.
   • Provide details of the issue, including your order number, product details, and reason for the refund request.
     
     

3. Verification and Approval:

   • Once your refund request is received, we will review the information provided.
   • We may require additional information or evidence, such as photographs of the damaged or malfunctioning product.
     
     

4. Return Shipping:

   • If your refund request is approved, we will provide you with instructions for returning the product.
   • You are responsible for the cost of return shipping unless otherwise specified by DAT Tools.
     
     

5. Refund Process:

   • Upon receipt and inspection of the returned product, we will notify you of the status of your refund.
   • Refunds will be issued to your DAT Tools account as an in-store credit.
     
     

6. Non-Refundable Items:

   • Products that are not eligible for refunds include:
     • Products returned without prior approval or outside of the 7-day return period.
     • Products that have been used, damaged due to misuse, or are not in their original packaging.
       
       

7. Contact Information:

   • For any questions or assistance regarding refunds, please contact our customer support team at contact@dattools.com.
   • Our support team is available to assist you with any inquiries related to refund eligibility, process, or status updates.
     
     

8. Policy Changes:

   • We reserve the right to update and modify our refund policy as necessary. Any changes will be communicated on this page.

Thank you for choosing DAT Tools. We strive to provide high-quality products and exceptional customer service. If you have any further questions about our refund policy, please do not hesitate to contact us.